Shipping and Delivery

MARA is built to order due to it’s design, size and weight. Shipping is 6-8 weeks from the order confirmation date.

Please ensure that MARA packaging will fit through any access points such as doorways, stairways, hallways, elevators and around corners into the desired location. 

MARA box packaging dimensions and weight are: 78” x 31” x 9” and 99 lbs.

MARA device dimensions and weight are: 70” x 26” x 16” and 84 lbs.

Recommended Environment

MARA is best placed in an environment away from sunlight and bright light. Similar to televisions, sunlight and bright light will make the display difficult to view.

Wall Mounting Unavailable

MARA has a patent pending 7 degree lean for the optimal user experience. Therefore MARA is NOT designed to be wall mounted.

Scheduling your delivery

Once you are notified that items are ready for delivery, we ask that you take receipt of them within 7 days. At the time of scheduling, please notify our delivery partner of any special requirements necessary to ensure a successful delivery. This includes, but is not limited to, the need for small trucks to navigate narrow roads and driveways, restricted delivery time frames due to local ordinances, gated entry access, multiple flights of stairs and service elevator reservations.

What to Expect on Delivery Day

Due to Covid-19, some deliveries may be limited to threshold or room of choice delivery (depending on current safety standards) only. Threshold means we deliver just across your front entrance or garage so your package is safe. Otherwise, we can provide optional white glove delivery and assembly services upon request..

In order to meet warranty return requirements, original packaging and packing material must be used for any returns. We ask that you save packaging materials in the event you are eligible for a return..

Our delivery professionals are not permitted to move anything currently in your home, nor are they allowed to move or set up electrical equipment. To facilitate delivery, please clear the space where MARA or rugs will be placed prior to delivery.

An authorized individual must be home during your scheduled delivery window to accept and inspect your items and sign the delivery receipt.

In the event of any manufacturing defect as per the limited warranty noted at the time of delivery, REFLIKO will replace the item at no charge to you. Contact Us for more information.